How to Build a 5-Star Salon Reputation Online

Your Online Reputation Is Your Best Marketing

92% of clients read reviews before booking a salon. A strong rating on OnDemand24 directly translates to more bookings.

Deliver consistently — great service is the foundation.
Ask at the right moment — request a review while the client is still admiring their new look.
Make it easy — OnDemand24 sends an automatic review prompt after every completed booking.

Respond promptly, professionally, and offer to make it right. A thoughtful response to a bad review can actually improve your reputation.

Goal: aim for 4.5+ stars with 50+ reviews. This puts your salon in the top tier of local search results.