Terms and Conditions

These Terms explain how customers, stylists, salons, barbers, grooming specialists, and wellness providers use Stylist Que. By using the platform, you agree to use it respectfully, honestly, and only for lawful booking and marketplace activity.

StylistQue is a marketplace that helps customers discover, compare, and book services offered by independent stylists, beauty professionals, and venue owners. StylistQue provides the platform for customers to find suitable services and venues based on their needs, location, availability, and preferences.

Stylists and venue owners are independent providers and are responsible for the accuracy of their profiles, services, prices, availability, venue information, professional standards, and the quality of services or facilities they provide. Stylists are responsible for obtaining and maintaining any licences, permits, insurance, or other requirements applicable to their services or venues.

StylistQue does not directly provide, manage, or control the services or venues listed on the platform and is not responsible for the acts, omissions, or conduct of independent providers.

Customers, stylists, beauty professionals, and venue owners must provide accurate, complete, and up-to-date information when creating and maintaining an account on StylistQue.

Users are responsible for keeping their login credentials secure and must not share their account details with others. You are responsible for all activity carried out through your account and should notify StylistQue promptly if you suspect any unauthorised access or use of your account.

Customers should carefully review the service or venue description, provider or venue details, location, availability, duration, price, and any preparation or booking requirements before confirming a booking.

Stylists, beauty professionals, and venue owners are responsible for providing accurate information about their services or venues and for honouring confirmed bookings. If a provider needs to make a change or is unable to fulfil a confirmed booking, they should notify the customer as soon as reasonably possible and take appropriate steps to resolve the situation.

Customers are also expected to provide accurate booking information and attend appointments or bookings at the agreed date and time.

Prices, deposits, applicable taxes, discounts, and available payment methods will be displayed during the booking or checkout process, where applicable. Customers are responsible for reviewing the total amount and any applicable payment or deposit requirements before completing a booking.
Promotional offers, discounts, and special rates may be subject to specific terms, including eligibility requirements, usage limits, expiry dates, availability, or conditions set by individual providers. StylistQue reserves the right to modify or withdraw promotional offers in accordance with their applicable terms.
 

Cancellation and rescheduling terms may vary depending on the stylist, beauty professional, venue owner, service, or booking. Customers who wish to cancel or reschedule a booking should notify the relevant stylist or venue owner as soon as possible.

Refund eligibility will depend on the provider’s stated cancellation, refund, or booking policy, as well as the status of the booking, payment method, and any applicable consumer rights. Providers are responsible for managing refunds, cancellations, rescheduling, and the fulfilment of their services or venue bookings in accordance with their stated policies.

StylistQue does not directly determine refunds. However, where a customer and provider are unable to resolve a booking or refund-related issue, StylistQue may step in to facilitate communication and assist in seeking a reasonable resolution.

Customers are responsible for arriving on time for confirmed appointments or bookings, providing accurate contact and location details, and following any reasonable preparation or booking instructions provided by the stylist, beauty professional, or venue owner.

Customers are expected to treat all providers and venue owners respectfully and behave appropriately when using their services or facilities. If there is any change to the customer’s availability, contact details, location, or booking circumstances, the customer should notify the relevant stylist or venue owner as soon as possible.

Stylists, beauty professionals, salons, barbers, wellness providers, and venue owners are responsible for keeping their profiles, prices, service or venue details, availability, booking requirements, and policies accurate and up to date.

Providers must deliver their services or provide access to their venues safely, professionally, and in accordance with applicable laws, regulations, and professional standards. Any additional requirements, conditions, restrictions, cancellation terms, fees, or other information that may affect a customer’s booking should be clearly stated in the provider’s service or venue description before the customer makes a booking.

Providers are responsible for ensuring that the information they provide on StylistQue is complete, accurate, and not misleading.

Reviews, comments, and profile content posted on StylistQue must be honest, relevant, respectful, and based on genuine experiences. Users must not post content that is false, misleading, abusive, discriminatory, defamatory, spam, or unrelated to the relevant service, provider, or booking experience.

StylistQue reserves the right to review, moderate, deactivate, edit, or remove any review, comment, or other content that violates these Terms or is reasonably considered misleading, abusive, defamatory, malicious, or likely to unfairly harm the reputation of a stylist, beauty professional, or venue owner.

Where a provider’s conduct or content raises concerns, StylistQue may place the provider under review and give them an opportunity to respond or address the issue before taking further action, including restricting or suspending their account or removing them from the platform.

StylistQue may take immediate action where content or conduct presents a serious risk to users, providers, the platform, or the reputation and integrity of the StylistQue marketplace.
 

StylistQue aims to keep the platform available, secure, and reliable, but we cannot guarantee uninterrupted or error-free access at all times. 

StylistQue may update, improve, modify, suspend, or remove features or parts of the platform when necessary. If you experience any issues with accessing or using the platform, you may contact us at admin@stylistque.com for assistance.

If you have any questions, concerns, or require clarification regarding these Terms, your account, bookings, or the use of StylistQue, you can contact us at admin@stylistque.com Our team will be available to provide further information and assistance where applicable.