This Privacy Policy explains how Stylist Que handles information for customers, stylists, salons, barbers, grooming specialists, and wellness providers who use the marketplace.
1. Information we collect
We may collect account details, contact information, booking details, service preferences, provider profiles, reviews, device information, approximate location, and messages you send through the platform.
2. How we use information
We use information to create accounts, show relevant services, process bookings, support payments, help providers manage appointments, send service updates, improve safety, prevent abuse, and respond to support requests.
3. Sharing between customers and providers
When a booking is made, relevant details may be shared between the customer and provider, such as name, contact details, appointment time, selected service, notes, and location where needed to deliver the service.
4. Payments
Payment information may be processed by payment providers. Stylist Que does not need to store full card details when a secure payment provider handles the transaction.
5. Location and home visits
If you use location-based search or book a mobile service, we may use location or address details to show nearby providers, calculate availability, or help the provider deliver the service.
6. Cookies and analytics
We may use cookies and similar technologies to keep you signed in, remember preferences, understand platform performance, and improve the customer and provider experience.
7. Data retention
We keep information for as long as needed to provide the service, meet legal or accounting obligations, resolve disputes, prevent fraud, and maintain accurate booking records.
8. Security
We use reasonable technical and organisational measures to protect information. No online service is perfectly secure, so users should also keep account credentials private.
9. Your choices
You may request access, correction, deletion, or restriction of your personal information where applicable. Some records may need to be retained for legal, tax, dispute, or safety reasons.
10. Contact
Questions about privacy or data requests can be sent to contact@stylistque.com.